Adelphi Values is a leading health outcomes consultancy that works with a wide range of pharmaceutical companies. The Patient-Centered Outcomes (PCO) team are global leaders in research involving the selection, development, validation, and use of Patient-Reported Outcome questionnaires that are used in clinical trials or clinical practice to evaluate the patient experience and benefit of treatments. We are a dedicated and growing team of researchers, proud of our friendly, supportive culture and our reputation for high quality research which puts patients at the centre of drug development.
Our purpose is to improve patients’ lives by informing healthcare decisions. In the Patient-Centered Outcomes team we do this through supporting pharmaceutical clients in Patient-Reported Outcomes and other stakeholder research.
We are looking to recruit an ambitious and highly motivated individual to join our Patient-Centered Outcomes team in Bollington, Cheshire, UK. A major part of our work involves conducting healthcare research with patients, parents/caregivers, and healthcare professionals. We typically work with partner recruitment agencies and market research agencies across the globe to identify and sometimes interview these research participants. We also subcontract to other companies to perform transcription and translation of interview transcripts and questionnaires, and sometimes work with other external companies to create electronic versions of questionnaires. This research involves the handling of personal data associated with the research. Due to the General Data Protection Regulation (GDPR), management of supplier relationships is an increasingly regulated space which means we are required to have rigorous processes and procedures in place to ensure our suppliers (in particular recruiters and translators/transcribers) are compliant with Standard Operating Procedures (SOPs) that we employ. This requires frequent communication with suppliers and detailed reviewing and vetting of their processes and work.
To ensure our ongoing compliance with relevant regulations, standards, and policies, we are looking to expand our supplier management team. The ideal candidate will have general experience of supplier or customer management and quality standards activities. Candidates with experience of corresponding with suppliers or customers and logging and tracking invoices and contracts are likely to have the appropriate knowledge and experience for the role. Knowledge and awareness of GDPR and its implications for research and businesses involved in handling personal data is desirable but not essential. Full training will be provided and prior experience in this specific space is not necessarily required. However, a drive to learn the skills required for this role is essential for progression. A genuine interest in supplier management, building strong internal and external relationships and establishing and following strong standard procedures will be important. Fluency in the use of Microsoft Word and Excel, strong communication and organizational skills, self-motivation, proactivity, and very close attention to detail are essential, along with a team working ethos and an appetite for working in a fast-paced and fun environment. We’ll consider both individuals with a more general organisational/administrative background or skills, or with general experience in stakeholder management, and those with more directly relevant experience.
The role would suit somebody with previous experience in supplier or relationship management, experience of tracking of invoices and contracts and communicating with customers or suppliers. Alternatively, it could suit someone who does not have direct experience of these things, but who is very organized and has very strong project management skills. The ideal candidate will also have a good standard of written and spoken English and basic arithmetic. In this role you will be involved in tracking suppliers, supporting with the management of supplier contracts and invoices, and monitoring ongoing vendor activities in line with project scope and timelines.